Help required:
I have a confirmed PRS tkt from TPTY to NZM for coming Wednesday (11-Sep-2013) by 12707. I will be boarding from SC. Just now went to PRS window at HTCY. The clerk denied the request of BP change saying that boarding change is not allowed now. How this can be possible? Infact boarding change is now allowed thru online also for jrny after 01-Oct, i.e new feature is added, whereas he was claiming that BP change feature is removed. What to do now. Please help..