Actually the communication in Odd Hours is not as such problem...
Shatabdi is not the only train to reach at 10.20 Pm.. Malda Town - New Jalpaiguri Passenger (Unreserved)/55711 reach at 23.00 PM
Their are other train i am not mentioning...
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Let...
more... me divide arrival/departure issues into two parts...
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When you reach NJP at night say 10.20+ PM which is the arrival time for this shatabdi.
You can get Taxi[Non-Metered], Auto[Non-Metered], Rickshaw and even Share Vikrant Auto's for some route...
It is a regular train leaving Sunday. So this people[Taxi Operator] know their is always passenger at night...
I know many people who used Shatabdi from Howrah and reaching NJP didn't ever made any communication problem...
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In morning if you are local guy you book a auto or taxi in advance they will pick you up...
For tourist, the Hotel they are staying will make arrangement for the vehicle...
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A particular Case Study...
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My relatives who are from Kolkata wanted to visit Gangtok...
They took the train from Howrah and reached NJP well in right time...
They have in advanced booked a hotel through Make My Trip at Siliguri...
Took a taxi and went to the hotel without much difficulty...
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Any incidence with tourist will hamper this region tourism...