Indian Railways has established War Rooms in Raipur, Bilaspur, and Nagpur divisions to address passenger issues swiftly. These rooms are staffed with over 100 railway employees working around the clock in shifts, ensuring a quick resolution to complaints within 10-15 minutes. The War Rooms are equipped to handle a variety of...
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issues, including security, timeliness, water, medical assistance, AC, fans, lighting, cleanliness, parcels, ticketing, passenger amenities, and other miscellaneous concerns. The War Rooms are staffed with representatives from all relevant departments, including engineering, electrical, commercial, mechanical, operating, and commercial, along with RPF personnel. These rooms have successfully resolved 99.94% of complaints, with over 62,777 issues addressed in the current financial year. The War Rooms are monitored through the Rail Madad app, and complaints received through the helpline 139 are also addressed.