First of all, This is not a Railway Redressal Forum Kindly use Twitter and TAG Rail Madad, Eastern Railway etc. In your tweet.
SECONDLY, if she had a Medical Condition why did you allow her to travel at all in RAC for such a long distance unattended ??
This is highly irresponsible and inherently stupid. The other Passenger doesn't have ANY OBLIGATION to Co-operate, you chose to let your mother travel like this.