UR ticketing counters and ATVMs for Passenger trains i.e. BKSC-RNC, BKSC-ASN MEMU and BWN-HTE MEMU open just for 1 hr before departure. Rest of the time you won't find anyone there. Reserved ticketing windows are open during peak hours of the day i.e. in morning and evening hours only. UTS in whole of SER non-suburban is turned off.