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News Entry# 573800
Today (18:02) Bhopal Railway Division Implements 24/7 War Room for Passenger Grievances, Resolves 12,858 Complaints in 4 Months
Entry# 6220013   
  Past Edits
Oct 15 2024 (18:02)
Station Tag: Bhopal Junction/BPL added by AdittyaaSharma^~/1421836
Stations:  Bhopal Junction/BPL  
पश्चिम मध्य रेल के भोपाल मंडल ने पिछले पांच महीनें में 12,858 शिकायतों का किया समाधान

The Bhopal Railway Division has implemented a 24/7 war room to address passenger grievances through the Rail Madad portal and helpline 139. All complaint portals have been integrated into the Rail Madad platform for easier access and faster resolution. From June 17th to October 11th, 2024, 12,858 complaints were resolved with...
more...
an average resolution time of 44 minutes. Feedback is collected from passengers after resolution to further enhance service quality. During the first quarter of the current financial year (April-June 2024), 12,263 complaints were resolved within an average of 46 minutes, while the second quarter (July-September 2024) saw the resolution of 10,398 complaints within an average of 43 minutes.

Bhopal Railway Division mein 24 ghante passenger ki shikayaton ko sunne ke liye war room chalu kiya gaya hai. Rail Madad portal aur helpline 139 ke through shikayaton ka niptara kiya ja raha hai. Sabhi complaint portals ko Rail Madad platform mein integrate kar diya gaya hai, jisse shikayat karna...
more...
aur unka niptara karna aasan aur tez ho gaya hai. 17 June se 11 October, 2024 tak 12,858 shikayaton ko solve kiya gaya hai aur average resolution time 44 minutes hai. Service quality ko aur behtar banane ke liye, shikayat solve hone ke baad passengers se feedback liya ja raha hai. Current financial year ki pehli quarter (April-June 2024) mein 12,263 shikayaton ka average 46 minutes mein niptara kiya gaya, aur dusri quarter (July-September 2024) mein 10,398 shikayaton ka average 43 minutes mein niptara kiya gaya.
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