Indian Railways ne West Central Railway headquarters aur teen divisions: Jabalpur, Bhopal aur Kota mein control offices mein 'War Rooms' establish kiya hai. Yeh rooms passenger complaints ko jaldi se resolve karne ke liye banaaye gaye hain. War Rooms mein computers, intercoms, telephones, mobile devices, aur bade screens hain,...
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aur inmein 24/7 different departments ke staff hain. Jab 'Rail Madad' portal pe koi complaint aati hai, assigned staff passenger se contact karta hai, issue ko samjhta hai, relevant station ko inform karta hai, aur jaldi se resolve karne mein madad karta hai. Yeh War Rooms real-time monitoring provide karte hain aur medical assistance, coaches mein pani, safai, electricity, safety aur security concerns jaise issues ko jaldi se resolve karte hain. Yeh passenger feedback bhi lete hain continuous service improvement ke liye. Is initiative ka aim hai passenger services ko enhance karna aur better facilities provide karna, aur ye Indian Railways ki passenger satisfaction ke liye commitment ko dikhata hai.