The North Central Railway (NCR) has implemented a single-window system to address employee grievances. This system, initially launched at the headquarters, is now being rolled out across the three divisions of NCR: Prayagraj, Agra, and Jhansi. The aim is to resolve issues within 15 days. Previously, employees had to navigate multiple...
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departments and offices for grievance redressal, sometimes taking months to resolve issues. The single-window system, which operates both online and offline, will streamline the process by assigning a unique grievance number to each complaint, allowing for tracking. Once the grievance is received, it is sent to the relevant department for resolution within 15 days, and the employee receives notification about the status. Since its launch at the headquarters, over 5,000 grievances have been received and processed. Officials believe this system will significantly improve employee satisfaction by eliminating unnecessary delays and red tape.