Indian Railways is introducing concierge services, on-demand housekeeping, a la carte food, and a mobile app for managing these services on Vande Bharat trains. This is part of a new policy, Yatri Seva Anubandh (YSA), aimed at enhancing the passenger experience. The YSA service provider will be responsible for all onboard...
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services, including housekeeping, food and beverages, concierge services, and resolving minor faults. They will also handle onboard passenger complaints. The policy specifies the qualifications of service personnel and prohibits the use of beef and pork in food items. Passengers will have the option to select value-added services while booking tickets. The railways is seeking experienced companies with a minimum annual revenue of Rs 120 crore, including Rs 40 crore from food and beverage services.