The Northern and North Eastern Railways are planning to train 6,500 frontline staff to improve the image of the railway and ensure good customer service for pilgrims visiting Ayodhya. This training program will focus on improving communication skills and etiquette with passengers, especially those traveling from different states to visit Ayodhya....
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The initiative aims to ensure passengers leave railway stations with a positive experience. Frontline staff, who directly interact with passengers, including ticket checkers, booking clerks, inquiry counter staff, and station personnel, play a crucial role in shaping the railway's image. The training program will involve counseling and workshops similar to those conducted for safety staff.